Working remotely for an extended time prompted a decline in health and mental state. Between Q1 and Q2 of 2020, fitness app downloads increased by 46% worldwide. The top grossing fitness apps were Calm and myfitnesspal with an average of $7 million dollars/month in Q2.

There are an abundant amount of tools with single purpose offerings that are overwhelming, demanding a significant amount of time from users to invest in.

My initial research revealed some key information to get started, and assist users on their simple wellness journey. Of the response received, 43% of users spend less than 10 minutes using a health tool, and 50% of users spend less than 5 minutes. For health purposes, people like to keep it short and sweet. Since we can't measure things by feel too well, 43% of users thought that using a mood or wellness indicator would be best to measure results.

While designing mid-fidelity frames from my initial sketches, I was looking to see what users thought about the process for each task:

1. Sign up as a new user
2. Complete a workout
3. Reflect on the day

Conducting usability testing revealed a few medium-high severity concerns that were crucial to address before moving on.

"Wouldn't it be great", we discussed, "to contribute to our well-being consistently without spending too much time?"

Although being one of the most time consuming steps in the design process, I enjoyed this one the most because it allowed me to see the progress made based on what people actually wanted, not just me. I conducted a few quick A/B testing iterations to determine what was more appropriate, then applied visual design and Gestalt principles to create organized screens. An important step before kicking it high-fidelity was to collaborate with other experienced designers to see if anything was missed.

Reach out and schedule a viewing

I debated whether a typical messaging option would be a better call, but then opted out. Perfect Properties' focus is not in its ability to chat, but to get in touch with the right people to conduct more valuable discussions outside. To help users with that, the contact screen consists of a short form to fill, while the scheduling screen contains available options based on the expert. Different ways to get in touch is rapidly growing, so it's worth keeping an open mind on additional options to add (i.e. using third party meeting tools).

Working remotely for an extended time prompted a decline in health and mental state. Between Q1 and Q2 of 2020, fitness app downloads increased by 46% worldwide. The top grossing fitness apps were Calm and myfitnesspal with an average of $7 million dollars/month in Q2.

There are an abundant amount of tools with single purpose offerings that are overwhelming, demanding a significant amount of time from users to invest in.

My initial research revealed some key information to get started, and assist users on their simple wellness journey. Of the response received, 43% of users spend less than 10 minutes using a health tool, and 50% of users spend less than 5 minutes. For health purposes, people like to keep it short and sweet. Since we can't measure things by feel too well, 43% of users thought that using a mood or wellness indicator would be best to measure results.

Working remotely for an extended time prompted a decline in health and mental state. Between Q1 and Q2 of 2020, fitness app downloads increased by 46% worldwide. The top grossing fitness apps were Calm and myfitnesspal with an average of $7 million dollars/month in Q2.

There are an abundant amount of tools with single purpose offerings that are overwhelming, demanding a significant amount of time from users to invest in.

Due to the volatile nature of public sector limitations, fundings and timelines could change based on policies that align with provincial/federal directions. To account for this insight, a jobs-to-be-done framework was utilized to access valuable knowledge from employees versed in existing tools. The approach involved conducting user interviews, with the intention to learn how the tool was used, what did the tool do well and what could be improved? This process was repeated for multiple “super-users”, and the information was consolidated to begin formulating feasible solutions.

We synthesized the information gathered from interviewing super-users, and brainstormed ideas that would fit the bill of user needs. Ideas were iterated and discussed with various stakeholders including the Business Analysts and Developers to ensure we were all aligned. A plan of action was drafted, and the main components to keep in mind while designing were:


• Transitioning from desktop ERP to web-based solution for desktop
• Reduce levels of change management by keeping the new design familiar
• Increase ease of use and accessibility for users

The project was part of a broader digital transformation initiative, to modernize the experience and better equip internal teams. With that in mind, my task was to create simple and intuitive wireframes that would transform existing pages and incorporate a new design for wizards. Current friction stemmed from difficulty navigating through layered tabs, populating and viewing fields, and unstandardized design that were built for pure functionality.

Implemented fixed headers and left aligned navigation bar for consistency. Maintained the separate tax tabs (Tax Credits/Tax Slips) while emphasizing hierarchy. I leveraged my experience as an Engineer working in data, to craft an accessible way to view data in tables.

The original client had 3 tabs to split content similar to Tax Credits/Tax Slips, however a business decision was made to to view all content in one page. A show/hide drawer was implemented for users to easily glance at necessary information without having to navigate elsewhere.

Previous Wizard processes were inconsistent in terms of screen sizing, spacing, and overall layout. The focus for new designs were to maintain a cohesive and effective process, and not confuse users. We utilized the abundant spacing of a web-based solution to create a new standard.